Privacy Policy

    Last Updated: May 12, 2025

    📜 EdHelpZ Privacy Policy

    We respect your privacy and are committed to protecting your personal information.

    1. Information We Collect

    • Personal Identifiers: Name, email, phone number, profile picture.
    • Account Details: Username, password (hashed), user type.
    • Payment Info: Transaction history, wallet balance, bank/UPI details.
    • Session Data: Bookings, history, ratings, reviews.
    • Technical Info: IP, browser, device data, cookies.

    2. How We Use Your Information

    • Manage accounts and sessions.
    • Process secure payments.
    • Provide support and updates.
    • Enhance service quality and features.

    Note: We do not sell your personal data.

    3. Data Sharing & Disclosure

    • With trusted third parties (e.g., Zoom, payment gateways).
    • With legal authorities if required.
    • With users for session coordination.

    4. Data Security

    • SSL encryption and secure storage.
    • Role-based access and cloud security.

    While we strive for full security, no method is 100% foolproof.

    5. International Users & GDPR

    Data may be stored/processed in India. We comply with GDPR and other international regulations.

    6. Children’s Privacy

    Platform is for users 18+. Parental consent is required for minors. We do not knowingly collect data from children.

    7. Your Rights

    • Access or update your data.
    • Delete your account.
    • Withdraw consent where applicable.

    Contact us at 📧 edhelpz@support.com for requests.

    8. Cookies & Tracking

    We use cookies to enhance experience and analyze usage. Manage via browser settings.

    9. Changes to Policy

    We may update this policy periodically. Updates will be reflected with a new “Last Updated” date.

    10. Contact Us

    📧 edhelpz@support.com